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Thalys TheCard

Contact us



> More on Thalys TheCard 
> Frequently asked questions on Thalys TheCard 

By mail

> Complaints (delay, other) 
> Request for information 

By telephone

To the Call Center Thalys TheCard, 
7/7, from 7am to 10pm

From France : 
0892 23 50 50 (0,30€/min)

From Belgium
070 35 50 50 (0,30€/min)

From the Netherlands Pays-Bas : 
0900 100 50 50 (1€/call)

From Germany : 
01807 77 07 57 (0,42€/min)




> Book a journey
> Book a journey with Thalys e-Vouchers(1)

By telephone

From France:
Call Center Thalys:
0892 23 50 50 (0,30€/min),
7/7 from 7am to 10pm

From Belgium:
Call Center Thalys:
070 35 50 50 (0,30€/min),
7/7 from 7am to 10pm

From Germany:
Call Center Thalys:
01807 77 07 57 (0,42/min),
7/7 from 7am to 10pm

From the Netherlands:
NS International Service Center:
030 2300023

7 days a week, 24 hours a day

For journeys from/to London with Thalys connection offer:
Call Center SNCB:
+32 70 79 79 79 (0,30€/min),
weekdays from 8am to 9pm, weekends and public holidays, from 9am to 4.30pm

Available at Thalys ticket offices at Bruxelles Midi and Paris Nord stations, at railway stations(2) and travel agencies


Reward Ticket


> Book a Reward Ticket
> Exchange a Reward Ticket

(1) To use your Thalys e-Vouchers (based on Thalys compensation policy) within the validity period, please have the codes sent to you by email on hand.

(2) Except for bookings and exchanges of Ticketless journeys.

Current offers and promotions

The conditions of the programme are changing for your Silver members.

Find out about the changes to your loyalty programme…

New with your Thalys TheCard!

Your Card is now digital, be quick to check out the benefits…