FLEXIBILITY OF ALL-DAY ACCESS
Travel with freedom and peace of mind whatever happens. Have you just missed your train, or do you want to take an earlier Thalys? With your Thalys TheCard card and a ticket at the Flex fare, you can take any other Thalys on the day - free of charge. A Semi-Flex fare allows you to board trains leaving directly before and after the train for which you hold a ticket.
With the Platinium+ Card, you can board any train running on the same day of the ticket you have with you, regardless of the actual fare*.
Before boarding the train, show your Thalys TheCard, and your ticket (if you are not travelling Ticketless), to the Train Manager so that he can show you an available seat.
We can unfortunately not guarantee you a seat or a meal tray in Comfort 1 when you make use of this flexibility. We therefore advise you to exchange your ticket by telephone in advance.
EXCHANGING YOUR TICKET BY TELEPHONE
If a delay or an unexpected event prevents you from taking your Thalys, you can easily modify your journey times by telephone (valid for exchangeable tariffs). To do this, look for your Thalys No. on your Card and contact your channel of purchase. In any event, Thalys guarantees you a seat and a meal tray in Comfort 1 (within the limit of seats available).
* No-Flex fare and promotions do not apply.