Lost your card

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Thalys TheCard

Lost your card

Report the loss or theft ­of your Card

Inform us of the loss or theft of your Thalys TheCard as soon as possible by calling the Thalys TheCard Call Center, 7/7 from 7.30 a.m. to 8.30 p.m.

  • From France: 0892 23 50 50 (€0.34/min)
  • From Belgium: 070 35 50 50 (€0.17/min)
  • From the Netherlands: 0900 100 50 50 (€0.20/min)
  • From Germany: 01807 77 07 57 (free for the first 30 seconds, then € 0,14/min)

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Your Regus benefits

20% discount on meeting room rental!

New with your Thalys TheCard!

Your Card is now digital, be quick to check out the benefits…