Lost your card

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Thalys TheCard

Lost your card

Report the loss or theft ­of your Card

Inform us of the loss or theft of your Thalys TheCard as soon as possible by calling the Thalys TheCard Call Center, 7/7 from 7.30 a.m. to 8.30 p.m.

  • From France: 0892 23 50 50 (€0.34/min)
  • From Belgium: 070 35 50 50 (€0.17/min)
  • From the Netherlands: 0900 100 50 50 (€0.20/min)
  • From Germany: 01807 77 07 57 (free for the first 30 seconds, then € 0,14/min)

Current offers and promotions

The conditions of the programme are changing for your Silver members.

Find out about the changes to your loyalty programme…

New with your Thalys TheCard!

Your Card is now digital, be quick to check out the benefits…