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If you are a former Cybelys Member and have never activated your account online, please contact Thalys TheCard Contact:


  • From France: 0892 23 50 50 (€ 0.34/min)
  • From Belgium: 070 35 50 50 (€ 0.17/min)
  • From the Netherlands: 0900 100 50 50 (€ 0.20/min)
  • From Germany: 0180 5 77 07 57 (€ 0.14/min)

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